Refund Policy

Thank you for choosing our services. We value our customers and aim to provide the best possible experience. Our Refund Policy is designed to ensure transparency and fairness in our business dealings. Please read this Refund Policy carefully to understand how we handle refunds and returns.

1. Introduction

At Flight Service, we are committed to offering products and services that meet the highest standards of quality. However, we understand that there may be times when our products or services do not meet your expectations. In such cases, we have outlined our Refund Policy to provide clear guidelines on how we handle refund requests. This Refund Policy applies to all products and services offered by Flight Service and is subject to change. By purchasing our products or services, you agree to the terms of this Refund Policy.

2. Eligibility for Refunds

We offer refunds under certain circumstances, and the eligibility depends on the type of product or service purchased. The following conditions apply to our refund process:

a. Products

Refunds for physical products are generally available under the following conditions:

• The product must be returned in its original condition, including packaging, tags, and any accessories that were included.
• The return must be initiated within 30 days of purchase.
• The product must not be used, damaged, or altered in any way.
• Proof of purchase, such as a receipt or order confirmation, is required for a refund.

b. Digital Products or Services

Refunds for digital products or services are offered under limited circumstances. The eligibility for refunds will depend on the specific nature of the digital product or service purchased. For instance:

• If the digital product has not been downloaded or accessed, a full refund may be available.
• If the digital product or service has been accessed or downloaded, refunds may not be possible unless the product or service is defective or not as described.

c. Subscription Services

Refunds for subscription services, including memberships, courses, or recurring services, are available under the following conditions:

• A refund request must be made within 14 days of the initial subscription charge.
• The subscription service must not have been used extensively or completed (e.g. if the service is a course, no more than one module should be accessed).
• Refunds for partial periods or unused time on subscription services are not available unless specified by the terms of the service.

3. How to Request a Refund

To initiate a refund request, follow the steps below:

a. Contact Us

You must contact our Customer Support team at [customer support email/phone number] within the specified time frame for refunds (e.g., 30 days for products, and 14 days for subscriptions). Please provide the following information when submitting your refund request:

• Order number or transaction ID.
• A detailed description of the reason for the refund request.
• Any supporting documentation, such as photos of the product or screenshots of the digital product or service.
• Your contact information (name, address, email, and phone number).

b. Refund Evaluation

Once your request is received, our Customer Support team will review the details and assess the eligibility of your refund based on the product or service type and the circumstances. We may contact you for additional information or clarification if needed.

c. Refund Approval

If your refund request is approved, we will issue the refund to the original payment method used for the purchase. Please note that the refund process may take up to [X] business days, depending on the payment provider and the nature of the purchase.

4. Refund Exceptions

While we strive to accommodate all refund requests, there are certain exceptions to our policy:

a. Non-Refundable Items

Some items are non-refundable due to their nature, including:

• Gift cards, vouchers, and other prepaid items.
• Customized or personalized products.
• Products marked as “final sale” or “non-returnable” at the time of purchase.
• Digital products or services that have been downloaded or accessed, unless they are defective or not as described.

b. Change of Mind

We do not offer refunds for change of mind or dissatisfaction with the product unless the product is defective or not as described.

c. Subscription Renewals

Refunds for subscription renewals are not available unless you cancel the subscription before the renewal date. If you cancel a subscription after the renewal charge has been processed, we may not issue a refund for the renewed period.

d. Shipping Fees

Shipping fees are non-refundable unless the return is due to an error on our part, such as shipping the wrong product or a defective product.

5. Defective or Damaged Products

If you receive a defective or damaged product, we apologize for the inconvenience and will provide a full refund or replacement. Please follow these steps:

• Contact our Customer Support team immediately upon receiving the product.
• Describe the defect or damage, along with photos or videos to support your claim.
• We may request that the product be returned to us before processing the refund or replacement.

We will cover the cost of return shipping for defective or damaged products.

6. Processing Time for Refunds

Refunds will be processed as quickly as possible. However, please note the following:

• For credit card payments, it may take 5–10 business days for the refund to appear on your statement, depending on the card issuer.
• For PayPal or other online payment methods, the refund may take 3–5 business days to process.
• If your refund is delayed, please contact our Customer Support team, and we will investigate the matter.

7. Cancellations

In certain cases, you may be eligible to cancel an order or service before it is processed. To cancel an order or service, contact our Customer Support team as soon as possible. If the cancellation is successful, we will issue a full refund. However, if the order has already been processed or shipped, the return policy will apply instead.

8. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. If we make significant changes to the policy, we will notify you through the contact information provided at the time of purchase. Please review this policy periodically to stay informed of any updates.

9. Contact Information

If you have any questions or concerns regarding this Refund Policy or wish to request a refund, please contact our Customer Support team using the following contact details:

Email: support@theflightservice.com
Phone: 888-605-0624
Address: 8 The Green Ste A Dover DE 19901